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FAQ

Freequently Asked Questions

In this section, you can address common questions efficiently.

Vintage Graphic provides embroidery digitizing, vector art conversion, graphic design, logo design, website development, image editing, and branding services. We deliver high-quality, customized solutions with fast turnaround times to clients worldwide.

Yes, we offer test designs and sample stitch-outs upon request to ensure the design meets your expectations and runs smoothly on your machine before production.

You can send your artwork or logo by email. Please include the following information:

  1. Quote Request or Order.

  2. Design Name.

  3. Logo Size (in inches, centimeters, or millimeters).

  4. Number of Colors.

  5. Fabric/Material Type.

  6. Design Placement (hat, left chest, jacket back, etc.).

  7. Stitch Type (if required).

  8. Required File Format.

Once we receive your design and details, we will review them and provide a quote or begin processing your order.

We can provide embroidery designs in a wide range of file formats, including DST (recommended), EMB, PXF, PEC, PES, DAT, XXX, JEF, SEW, EXP, KSM, PCS, VIP, DSB, DSZ, and many more. DST (Tajima) is the most widely used format and is compatible with most embroidery machines. If you need a different format, simply contact us, and we'll be happy to assist.

Yes, we offer free sample designs so you can evaluate the quality of our digitizing services. You can test these designs on your embroidery machine to ensure they meet your expectations before placing an order.

Our standard turnaround time for most embroidery digitizing orders is between 2 and 12 hours, depending on the design's size and complexity. For urgent projects, we also offer same-day service to ensure your deadlines are met.

We serve clients worldwide and support multiple time zones, including EST, CST, MST, PST, GMT, CET, AEST, and IST. Our team ensures prompt communication and fast turnaround times, no matter where you are located.

We currently accept secure payments through PayPal. Once your order is confirmed, we will provide payment instructions or send you a PayPal payment request for a safe and convenient transaction.

We issue invoices once per month and send them at the end of each month for all completed orders and services.

Yes, we offer bulk discounts and special pricing for high-volume or recurring orders. Contact us with your requirements, and we’ll provide a customized quote based on your order volume.

We offer free revisions for sew-quality adjustments, including registration fixes, outline corrections, and stitch optimization. Changes to the original artwork, adding new elements, or major design modifications may incur an additional charge.

Yes, we securely keep backups of all completed designs. If you ever lose your files or need them resent, simply contact us, and we will provide a copy at no additional cost.